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Privacy Policy

Effective Date: June 2025

The Tutor Connect Hub ("we", "our", "us") is committed to safeguarding the privacy of tutors who subscribe to our services ("Tutors") and parents seeking tutoring services ("Parents"). This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

 

Scope of the Privacy Policy

This Privacy Policy applies to all personal data collected through our website, platform, and communication channels. By using our services, Tutors and Parents consent to the practices described herein.

 

Personal Data We Collect

 
Data Collected from Tutors

  • Full name, contact information (email, phone number, address).

  • Qualifications, teaching experience, and subject expertise.

  • Evidence of DBS and Safeguarding training.

  • Profile picture and biography.

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Data Collected from Parents

  • Full name and email address to access tutor information.

 

Purpose of Data Collection

  • To facilitate Tutor-Parent interactions and matchmaking.

  • To process payments securely.

  • To maintain and improve our platform and services.

  • To comply with legal and regulatory obligations.

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How We Use Your Data

We use personal data for the following purposes:

  • Providing services, including connecting Tutors with Parents.

  • Communicating important updates, such as changes to terms and conditions.

  • Improving user experience and platform functionality.

  • Responding to inquiries and resolving issues.

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Sharing Your Data

We do not sell or rent personal data to third parties. However, we may share data in the following circumstances:

  • With payment processors to facilitate transactions securely.

  • With law enforcement agencies or regulators where required by law.

  • With third-party service providers for operational purposes, such as hosting and analytics, under strict confidentiality agreements.

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Data Retention

We retain personal data only as long as necessary to fulfil its intended purpose or as required by law. Data that is no longer needed will be securely deleted or anonymised.

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Your Rights

Under the UK GDPR, Tutors and Parents have the following rights:

  • Access: The right to request access to the personal data we hold about you.

  • Rectification: The right to request correction of inaccurate or incomplete data.

  • Erasure: The right to request deletion of your data under certain conditions.

  • Restriction: The right to restrict processing of your data under certain conditions.

  • Data portability: The right to receive your data in a structured, commonly used format.

  • Objection: The right to object to the processing of your data in certain circumstances.

 

To exercise any of these rights, please contact us at:

Email: team@thetutorconnecthub.com

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Cookies and Tracking Technologies

Our platform uses cookies to enhance user experience and gather analytics. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

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Data Security

We employ industry-standard measures to protect your data, including encryption, secure servers, and restricted access. However, no system can guarantee absolute security.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

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Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Subscribers will be informed of significant changes via email or platform notifications. Continued use of our services following amendments constitutes acceptance of the revised Privacy Policy.

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Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

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